請輸入確認郵件中以「AL-」開頭的訂單編號，而不是物流追蹤號碼。
Shipping email
When staff sends a shipping notification, it includes the carrier and tracking link saved for the order.
Order support
Contact support if shipment details need review or a carrier update is unclear.
Customer support
Need help? Open WhatsApp to prepare a support request.
Need Help With Your Order?
Email support or use WhatsApp below. Response times depend on team availability.