Introduce el número de pedido del correo de confirmación (empieza por "AL-"), no el número de seguimiento del transportista.
Shipping email
When staff sends a shipping notification, it includes the carrier and tracking link saved for the order.
Order support
Contact support if shipment details need review or a carrier update is unclear.
Customer support
Need help? Open WhatsApp to prepare a support request.
Need Help With Your Order?
Email support or use WhatsApp below. Response times depend on team availability.